Tugu Tirta Begins Gradual Pump Maintenance at 13 Water Supply Points

Malang, en.SERU.co.id – Perumda Air Minum Tugu Tirta of Malang City is carrying out maintenance and gradual pump replacement at 13 Drinking Water Supply System (SPAM) points. During November 2026–January 2027, customers are urged to store water, in addition to Perumda Tugu Tirta preparing free water tank services while the work is underway.

President Director of Perumda Air Minum Tugu Tirta of Malang City, Priyo Sudibyo SE SSos MM, emphasized that this maintenance is an important part of maintaining the long-term sustainability of services. At the same time an initial step by Perumda Tugu Tirta in carrying out preventive maintenance before damage occurs.

“With a planned schedule, the community has time to prepare their water needs. We have also prepared various accompanying steps, so that the impact of the work can be minimized. Our principle is not returning home before customers are calm,” said Sam Bogank, as he is popularly known, on Wednesday, November 4, 2026.

He stated that this preventive step becomes part of Tugu Tirta’s efforts to anticipate the potential for pump damage due to operational age that has exceeded 10 years.

“Rather than waiting for damage to occur suddenly and cause unpredictable disruptions. The company chooses to carry out planned maintenance with a schedule that is informed to customers,” he stressed.

Following is the Maintenance Schedule of 13 SPAM Points from November 2026 to January 2027

Maintenance will be carried out gradually with the following schedule:

1. Tidar 1, Karangbesuki, Sukun, November 5, 2026 – November 6, 2026
2. Joyoagung 1, Merjosari, Lowokwaru, November 16, 2026 – November 17, 2026
3. Tidar 2, Karangbesuki, Sukun, November 19, 2026 – November 20, 2026
4. Joyoagung 2, Merjosari, Lowokwaru, November 26, 2026 – November 27, 2026
5. Tidar 4, Karangbesuki, Sukun, December 3, 2026 – December 4, 2026
6. Bandulan, Bandulan, Sukun, December 21, 2026 – December 22, 2026
7. Supiturang 2, Mulyorejo, Sukun, December 22, 2026 – December 23, 2026
8. Dieng 2, Bandulan, Sukun, January 4, 2027 – January 4, 2027
9. Mulyorejo 2, Mulyorejo, Sukun, January 7, 2027 – January 8, 2027
10. Bulutangkis, Tasikmadu, Lowokwaru, January 12, 2027 – January 13, 2027
11. Juwet 1, Pisang Candi, Sukun, to be informed
12. Juwet 2, Pisang Candi, Sukun, to be informed
13. Dieng 1, Bandulan, Sukun, to be informed

Tugu Tirta conveys an apology for the inconvenience that customers may feel during the maintenance process. Public support and understanding become an important part in efforts to improve the quality of drinking water services.

“Reliable service is not only about water that continues to flow today. But also, about ensuring every drop of water continues to flow well in the future,” said Priyo.

Five Mitigation Steps by Perumda Tugu Tirta as Solutions

In efforts to maintain the reliability of drinking water services in the long term, Perumda Tugu Tirta has prepared a number of mitigation steps. Starting from socialization to the community, coordination with RW Heads, distribution network engineering, up to the provision of free water tanks in affected areas.

Carrying the service spirit of Not Returning Home Before Customers Are Calm, Tugu Tirta prepares five mitigation steps while the work is underway. Among them:

1. Greet Residents.
   Direct socialization to the community and affected urban village areas, so that customers know the schedule as well as can make earlier preparations.
2. Communication Group with RW Heads.
   Building coordination through communication groups to accelerate the delivery of information and work progress down to the residents’ environment.
3. Network Engineering.
   Optimizing distribution arrangements from other water sources in order to reduce the coverage of affected areas.
4. Work On Time.
   Ensuring all stages of work run according to the schedule that has been prepared and informed to the community.
5. Free Water Tank on Standby.
   Preparing free water tank fleets in urban villages or other strategic points to help meet the community’s water needs.

Customers Urged to Store Water Early

Tugu Tirta urges all customers in the affected areas to store sufficient water before the work begins, especially before 4:00 p.m. WIB on November 5, 2026. If the water supply runs out during the work process, customers can contact the free water tank service via WhatsApp 0811-3550-800. Delivery estimate is around one hour, adjusting to the request queue and distribution conditions.

Meanwhile, complaints or information requests can be submitted through WhatsApp TANIA (Tugu Tirta Information and Complaint Assistant) at 0811-7550-800. Customers can also monitor the progress of disruption information through the Tugu Tirta Connect (TTC) application available on Google Play as well as the official Instagram @perumdatugutirta.

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29 Hours Maintenance Process Continued by Network Normalization

Each SPAM point requires about 29 hours of work time, starting from the removal of the old pump up to testing of the new pump. After that, the process of normalizing the flow to customers’ homes still requires additional time.

The work stages include pump removal on the first day from 4:00 p.m.–11:00 p.m. WIB, continued by the deep well stabilization period (steady time) until 9:00 a.m. WIB the next day.

Next, officers carry out well maintenance and inspection of the well hole construction (borehole) at 9:00 a.m.–10:00 a.m. WIB, reinstallation of the pump at 10:00 a.m.–3:00 p.m. WIB, as well as road testing and pump operation at 3:00 p.m.–9:00 p.m. WIB.

After the pump returns to operation, customers do not immediately receive water flow with normal pressure. The pipeline network that was empty needs to go through a flushing process or the release of air trapped inside the pipes.

Officers will carry out air release through a number of network points, assisted by air release valve devices. The process of filling the network until reaching the farthest areas requires at least five hours. Therefore, customers in farther areas or those with higher elevation have the potential to receive normal flow later.

Tidar 1 Well Becomes the First Work Point

The series of maintenance begins at Tidar 1 Well, Karangbesuki Urban Village, Sukun Subdistrict, on Thursday, November 5, 2026, from 4:00 p.m. WIB until Friday, November 6, 2026. The pump is estimated to return to operation at 3:00 p.m. WIB, with the normalization process targeted to finish around 9:00 p.m. WIB.

While the work is underway, customers have the potential to experience pressure reduction up to the non-flowing of water in a number of areas. Covering Candi, Ranakah, Bukit Tanggul, Kwoka, Telaga Bodas, Puncak Trikora, Puncak Himawan, Esberg, Puncak Esberg, Puncak Tidar, Terminal, Gunung Agung, Salahutu, Gamalama, Kalingkang, Latimojong, Sihabu-habu, Malenggang, Sekicau, Juwet Barat.

Then Puncak Mandala, Kendang, Ratah Tiga, Lokon, Raya Tidar, Tidar, Tinombala, Kaluta, Meratus, Tambora, Kalbat, Jaya Giri, Kinabalu, Lompo Batang, Malino, Mandala Wangi, Taman Agung, Soputan, Bukit Barisan, Dieng, Sanggabuana, Burangrang, Gading, Halimun, Arak-arak, Galunggung, Pisang Candi, Rajabasa, Singgalang, Sibayak, Sinabung, Leuser, Klampok Kasri, Bondowoso, and Kasri. (rhd)