Jakarta, en.SERU.co.id – Banking used to be a very stable career choice. That is starting to change. Artificial intelligence is now taking over more routine tasks.
Citigroup estimates 54% of banking jobs could eventually be automated. This figure is higher than in insurance or energy. The roles most at risk are back-office processing, basic customer service, data entry, and parts of analysis.
“AI could drive productivity gains for banks by automating routine tasks, streamlining operations, and freeing up employees to focus on higher value activities,” Citigroup noted in its report.
Big banks have already started reducing staff. Goldman Sachs, JPMorgan Chase, and Morgan Stanley have made cuts. Many were linked to post-pandemic over-hiring. Bank of America CEO Brian T. Moynihan said AI helped eliminate around 1,000 positions through natural attrition.
Six large U.S. banks cut about 15,000 jobs combined. They still reported strong profits. Bloomberg Intelligence predicts global banks could lose up to 200,000 roles in the next three to five years.
Not all the news is bad. The World Economic Forum expects 92 million jobs to disappear by 2030. But it also forecasts 170 million new jobs. That means a net gain of 78 million positions worldwide.
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BCG was clear in its April 2026 report. AI will reshape far more jobs than it replaces. The firm predicts 50-55% of U.S. jobs will change significantly. Only 10-15% will actually disappear.
“While job augmentation and new-job creation will happen rapidly, full substitution of jobs by AI will be slower,” BCG wrote.
JPMorgan CEO Jamie Dimon admitted AI may reduce some roles. However, banks are investing in retraining staff. Most experts say AI is boosting productivity more than destroying departments.
The practical takeaway is simple. Learn to work with AI. Strengthen your data skills. And focus on human strengths like empathy, negotiation, and complex judgment.
The shift is real. It feels more like a steady evolution than a sudden revolution. Those who adapt will benefit the most.
*(Sources: Citigroup AI in Finance Report, Bloomberg Intelligence, World Economic Forum Future of Jobs Report 2025, BCG Report)
